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0 You can also shop on our website without being a member. You can place your orders without membership, before proceeding to the payment step.You can also shop on our website without being a member. You can place your orders without membership, before proceeding to the payment step.
You can add your product to your cart by clicking on the product you want to buy and pressing the 'Add to Cart' button. You can continue browsing our web site with the 'Continue Shopping' button or continue to your cart page with the 'Proceed to Payment' button.
You can complete your purchase in line with the information requested from you on the cart page.
You can pay for the products you want to buy with your Debit Card or Credit Card.
1. Log in and go to "My Orders" from the "My Account" section on www.akinoid.com.
2. Click on the "Order detail" button and view the details of your order.
3. Click on the Easy Return button.
4. Select the product to be returned and the reason for return. If you have purchased more than one of the same product, select the number of products to be returned.
5. Send the product you will return to our factory with aras cargo.
6. Send the invoice together with the products to be returned in a single package.
You can return the product you purchased within 14 days from the date of delivery. For product purchases made with the title of merchant, the provisions of TTK No. 6102 and TBKNo. 6098 are reserved.
The package of the product you are returning must be undamaged, unused and not damaged as a result of a usage error.
If the products arrive used, worn or damaged, we may have to send them back to you. In this case, no refund will be given.
You must return the products together with the original box and invoice. Returns of disposable products are not accepted.
The boxes of products that require installation should only be opened by authorized installation personnel after the product has been delivered to you. If you open the box of the product before the authorized service personnel, the product may be out of warranty.
If any damage, defects, losses are detected after the product has been opened by the authorized installers, you must have the authorized installers fill out an incident report, service form, service report in which the problem is noted in detail. If you want to return the product after receiving this document, you can return the product by receiving a return code on the website www.akinoid.com and delivering the product to the cargo officer.
The returned product process is as follows:
After we receive the product, it is checked for compliance with the return conditions.
If the product meets the return conditions, the return process is completed within 1-3 days.
If the product does not meet the return conditions, it will be sent back to your address.
When your return is completed, an information message will be sent to your membership e-mail.
The time for the refunded amount to be reflected on your card depends on your bank. If you paid by credit card, it is usually reflected in a few days. For debit cards, it takes longer for the refund to be reflected in your account.
It pays the bank for purchases made in installments in one lump sum. The bank will refund this amount to your credit card in as many months as the number of installments. Ex: If you bought in 3 installments, the return is completed in 3 months.
Please call +90 444 40 80 or fill out the request and suggestion form on our website to ask your questions and requests about your products or orders.
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Please enter your registered e-mail address and order number of the order you want to query.